Get the Answers you Need
1
Can I use my eSIM for making calls and sending texts?
Our eSIM plans are primarily focused on data packages providing only Internet. However, you can use services like WhatsApp, Skype, or other VoIP apps to make calls and send messages using your data connection.
2
In which countries does eSimy provide coverage?
eSimy offers coverage in over 150 countries, including the U.S., Europe, Asia, and Africa. We ensure to give you global connectivity in both urban and rural areas, depending on the network availability in each region using 4G and 5G networks.
3
How safe are my payments on eSimy?
Your payments are 100% secure with eSimy. We use Stripe, a leading and trusted payment gateway, to process all transactions. Stripe ensures that your payment information is encrypted and handled with the highest security standards.
We do not store any of your credit card information on our servers. When you make a payment, all sensitive details are securely transmitted directly to Stripe, which is PCI-DSS compliant, meaning your payment data is protected to the highest industry standards.
You can rest assured that your financial information is safe, private, and never accessible to unauthorized parties when using our services.
4
What is the benefit of using eSimy’s services for travelers?
eSimy offers travelers flexibility, instant activation, competitive pricing, and global coverage, allowing you to stay connected without the hassle of changing SIM cards. You can manage your data plans online and enjoy secure internet access wherever you go.
5
What regions and countries do eSimy’s plans cover?
Our eSIM plans cover various regions, including Europe, the Balkans, and many other global destinations. We offer country-specific plans as well as regional bundles for those traveling across multiple countries.
6
Can I use both a physical SIM and eSIM at the same time?
Yes, many devices allow for dual SIM functionality, where you can use both a physical SIM card and an eSIM simultaneously. This is useful if you want to keep two numbers active on one device, such as for work and personal use.
7
How do I activate an eSIM on my device?
Activating an eSIM is simple:
- Make sure your device is compatible with eSIM technology.
- Purchase an eSIM data plan from our website.
- Once your purchase is complete, you will receive a QR code.
- Go to your device’s settings, find the eSIM option, and scan the QR code to activate your eSIM.
8
How many eSIMs can I have on my phone?
This depends on your device. Most smartphones allow you to store multiple eSIM profiles, but only one can be active at a time. You can switch between profiles directly from your phone’s settings.
9
What is an eSIM?
An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without having to use a physical SIM card. With eSIM, you can easily switch between carriers and data plans without the need for a physical card.
