Effective Date: 24 September 2025
At eSimy LLC (Delaware, USA) and eSimy LLC (Kosovo) (together, “eSimy”), we are committed to protecting your privacy…
If you are located in the EU, EEA, or UK, your data is controlled by eSimy LLC (Kosovo).
If you are located outside of Europe, your data is controlled by eSimy LLC (Delaware, USA).
and ensuring the security of any personal data that you share with us. This Privacy Policy explains what personal data we collect, how we use it, the legal bases for processing, and the steps we take to safeguard your information when you use our eSIM services and website.
We collect personal data when you:
Register for an account on our website
Purchase eSIM services or data plans
Contact our support team
Subscribe to newsletters or marketing communications
Types of personal data we may collect:
Contact information (name, email address, phone number)
Billing information (billing address, payment confirmation details)
Device information (device type, operating system, IP address)
Usage data (website interactions, purchase history, support requests)
We process your personal data under the following lawful bases:
Contract performance: To provide you with the eSIM services you have purchased.
Legal obligation: To comply with applicable laws, tax requirements, and fraud prevention measures.
Consent: When you subscribe to receive marketing communications.
Legitimate interests: To improve our services, protect against misuse, and ensure network security.
We use your personal data to:
Provide eSIM services and data packages
Process payments and manage transactions
Communicate with you regarding your account and purchases
Improve and personalize your website experience
Comply with legal and regulatory obligations
Send promotional offers or newsletters (if you have opted in)
We do not sell your personal data to third parties. However, we may share it with:
Service providers who help us deliver services (e.g., payment processors, eSIM platform providers, technical support providers)
Authorities if required by law or to protect our legal rights
Business partners/resellers only when necessary to fulfill your purchase or service request
All third-party service providers are required to protect your data and only process it according to our instructions.
We use appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, loss, or destruction. These measures include encryption, secure data storage, access controls, and secure payment processing methods.
We keep your personal data only as long as necessary for the purposes set out in this policy, including:
For as long as you have an active account or ongoing service with us
To comply with legal, tax, or accounting requirements
To resolve disputes and enforce agreements
When data is no longer needed, it will be securely deleted or anonymized.
Under applicable data protection laws, including the GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data (subject to legal obligations)
Withdraw consent for marketing at any time
Object to the processing of your personal data in certain situations
Request data portability so you can obtain and reuse your personal data
Lodge a complaint with your local data protection authority
To exercise these rights, please contact us at dataprivacy@esimy.net.
Our website uses cookies and similar technologies to enhance your browsing experience and collect analytics data. Essential cookies are required for our website to function and are always enabled. Non-essential cookies are used only with your consent.
You can manage your cookie preferences through your browser settings or our Cookie Policy.
For customers in the EU, EEA, or UK, your personal data is primarily processed in Kosovo by eSimy LLC (Kosovo).
Your personal data may be transferred to and processed in countries outside your home jurisdiction, including countries outside the European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your data.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal data.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any changes will be posted on this page with an updated effective date.
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
For customers in the EU, EEA, or UK: eSimy LLC (Kosovo) – Email: dataprivacy@esimy.net
For customers outside Europe: eSimy LLC (Delaware, USA) – Email: privacy@esimy.net