At Esimy LLC, we are committed to providing reliable and seamless eSIM services. Please review our refund policy carefully before making a purchase.
Refunds are only issued if the issue is caused by us. Examples include:
Technical problems preventing activation or service usage.
The customer’s device not being compatible, even though we provide a device compatibility guide on our website.
Refunds will not be provided in the following cases:
The eSIM has been activated successfully.
The service is working as intended.
Incorrect purchase, accidental purchase, or change of mind after activation.
If you believe you are eligible for a refund, please contact our support team at support@esimy.net and provide:
Your order number
The email address used for the purchase
A brief description of the issue
Once your request is reviewed and approved, the refund will be issued back to your original payment method. Please allow 5–10 business days for the funds to appear in your account, depending on your payment provider.
If you have any questions regarding this Refund Policy, please reach out to us at:
support@esimy.net